Finding your desired item should be as intuitive as the product itself. At Chronenwerk, our search takes you directly to your goal – complemented by precise filter options so you can find exactly what suits you. Simply type the name of the product you're looking for into the search bar (the magnifying glass in the upper right corner) and select it with your mouse.

Prior registration is not mandatory for purchasing from Chronenwerk. You can order watches as a guest or complete your purchase via the contact form or by phone. However, creating a customer account offers advantages: you can keep track of your orders, save favorites, and process payments and any returns more quickly.

For your own protection, please return the watch only with insurance and adhere to the stated return deadline.

Please also carefully read the Information on the right of withdrawal and the Shipping conditions.

The direct contractual partner for the purchase of a watch is Brockworks Onlinemarketing, sole proprietor Daniel Brock, Kurt-Schumacher-Str. 30, 58452 Witten

Payment Process in the Shop

1. Fill your shopping cart: Add your desired watch to the shopping cart and click on "Checkout".
2. Enter your details: Enter your delivery address (a customer account is not required for this).
3. Choose your payment method: In the final step, select your preferred payment method.
4. Authorize the payment: Confirm the payment (e.g., via PayPal login or 3D Secure with your credit card) to complete your order.

The items are usually available at short notice. Detailed information can be found on the respective product page.

For our online shop, we use Shopify's checkout process. This process has been proven millions of times worldwide and is optimized to minimize shopping cart abandonment. The entire process takes place in just a few steps:

1. Express Checkout

If you use modern payment methods like Apple Pay, Google Pay, or Shop Pay, it's especially fast. One click is all it takes: The shipping address and payment details are securely transferred from your smartphone or browser. You skip the typing and order in seconds.

2. Classic Checkout (3 Steps)

If you choose the standard checkout route, Chronenwerk guides you through a clear, distraction-free layout:

• Step 1: Customer Information. You enter your email address and shipping address. If you already have a customer account, simply log in.
• Step 2: Shipping Method. The system automatically calculates the appropriate shipping costs – based on weight, order value, or region – and displays the delivery options.
• Step 3: Payment. Here you select your preferred payment method (e.g., credit card, PayPal, or Klarna) and complete the purchase legally by clicking the 'Pay Now' button.

3. The Conclusion

After your purchase, you will be taken to a clear thank-you page. We will also send you an order confirmation by email and notify you of the receipt of your order.

For a convenient and secure shopping experience, we offer a wide range of payment options.

If you prefer maximum flexibility, various Klarna services are available. You can pay the amount due directly via your online banking using Klarna Sofort when placing your order. Alternatively, you can use Klarna Invoice to inspect the goods at your leisure and pay later, or you can conveniently divide the total amount into monthly installments with Klarna Rate Pay.

Payment via PayPal is equally versatile. In addition to the classic, immediate PayPal payment, you have the option of selecting PayPal 'Pay later', where your account will only be debited after 30 days. For larger purchases, we also offer convenient installment payments via PayPal Ratepay. For a particularly fast checkout, we support the digital wallets Apple Pay and Google Pay, allowing you to check out securely in seconds using your smartphone, tablet, or computer. We also offer Shop Pay for an expedited payment process if you have already saved your shipping and payment information there. Of course, we also accept traditional payment methods. You can easily pay by credit card; we support Amex, Visa, and Mastercard. Finally, you can also choose to pay by bank transfer in advance. Please note that we will prepare your order for shipment immediately after receiving your payment.

Yes, of course! We want to make shopping with us as flexible and convenient as possible. You can easily finance larger purchases with us in monthly installments. We work with the safest and most well-known payment providers for this purpose. This way, you always maintain full control over your budget. In the final step of our checkout process, simply select one of the following options:

1. PayPal Installments

• It's that easy: Select PayPal as your payment method at checkout. After logging into your PayPal account, the "Installments" option will automatically be displayed (provided your credit rating is positive).
• Your flexibility: You can pay off the amount flexibly over several months. The payment will be conveniently debited from your bank account.

2. Klarna Installment Purchase

• It's that easy: At checkout, select Klarna and choose installment payment.
• Your flexibility: You can divide the purchase price into fixed monthly installments (e.g., over 3, 6, 12, or 24 months) or pay the amount flexibly at your own pace. You will receive all the information and the monthly statement clearly displayed directly in the Klarna app.

The most important things for you at a glance:

• Immediate dispatch: Your order will be processed and shipped by us immediately – just as quickly as if you were paying the full amount upfront.
• Verification in seconds: The installment payment is approved in real time in the background during the ordering process. You don't need to fill out any paper forms or go to the post office. No hidden costs: You see all applicable interest and the exact amount of your monthly payment transparently before you finalize your purchase.

We usually use DHL International, as your order is shipped from Italy. However, this may vary for express deliveries or special requests.

In the event of a successful return, you will receive a full refund of the purchase price and any shipping costs already paid.

Please note, however, that you are responsible for the return shipping costs, which may amount to up to €250 due to insurance coverage. You are also responsible for claiming any import duties back from the relevant customs office.

If you wish to report a problem, please contact our support team within 14 days of receiving your delivery, quoting your order number. From this date, you have a further 14 days to return the goods.

We only collect the data that is absolutely necessary to deliver your new item safely to your home:

• Name and delivery address: So that the logistics partner (e.g., DHL) can deliver the package without errors.
• Email address: To send you the order confirmation, invoice, and shipment tracking.
• Payment details: To process the payment securely via your chosen provider (e.g., PayPal or Klarna). We never store your complete credit card details ourselves.

Maximum security through Shopify

Our online shop runs on the world's leading platform, Shopify. This means for you:

• Encrypted transmission: All data you enter at checkout is transmitted via highly secure SSL encryption (recognizable by the padlock symbol in your browser).
• Highest security standard: The system meets the strict guidelines of the PCI-DSS security standard. Your data is protected from unauthorized access.

Sharing only with selected partners

We never sell your data to advertising companies! We only share data with service providers directly involved in fulfilling your order: Shipping providers: So the delivery driver knows where to ring the doorbell. Payment providers: So your purchase is processed securely and easily. Suppliers based in the EU (Italy and Germany). You retain full control. Cookies: You decide via our cookie banner whether you allow us to collect anonymous statistics to improve the shop for you. Essential cookies (so the item remains in your shopping cart) are enabled by default. Newsletter: You will only receive offers for new models from us if you actively check the box during checkout and then confirm your subscription via email. Your right to erasure: Would you like to know what data we have stored or have your data deleted? A quick message to our customer service is all it takes, and we'll take care of it immediately. Enjoy your shopping – we'll take care of the rest and the protection of your privacy! For more information, please see our Privacy Policy

For your own protection, please return the watch only with insurance and adhere to the stated return deadline.

Please also carefully read the Information on the right of withdrawal and the Shipping conditions.

In the event of a return without defects in the product, you will bear the direct costs of return shipping. Please note that due to insurance coverage, shipping costs may amount to up to €250 depending on the value of the goods.