Warranty and Security
All watches that we offer are brand new, 100% genuine, and sourced from verified suppliers.
Chronenwerk.com is the perfect place to find the best watch. We work with various dealers and manufacturers in Italy, Germany, and around the world. Every supplier is carefully vetted by us before we begin any collaboration. We do this so that our customers receive exactly what they ordered — a brand-new, authentic product without any hidden defects.
The watches at Chronenwerk:
- come directly from manufacturers or authorized dealers from all over the world,
- include a valid warranty card for the delivery region,
- are delivered with an instruction manual,
- come in the original brand box.
Each manufacturer uses its own original design for the warranty card, brand box, and instruction manual.
We recommend purchasing watches only from verified online dealers. Visit our online shop and find the perfect watch for yourself or your loved ones. You can be 100% certain that you will receive an authentic product with full manufacturer warranty, complete documentation, and original packaging.
Attention! Some online shops sell watches from unverified sources. This means you may end up buying replicas or fakes there. These shops often offer their products at very low prices but do not inform customers that they do not include a warranty card, instruction manual, or proof of purchase. This is because they are not authorized to offer a manufacturer or distributor warranty.
When you buy from Chronenwerk.com, you receive:
- a brand-new, authentic item,
- a complete set of documents, including proof of purchase, warranty card, and instruction manual,
- support with any service issues — no matter which watch you purchase. You can return it at any time, and we will help you resolve the problem.
Please note that all our watches are shipped fully insured for the full value of the goods. In the case of a return that is not due to an incorrect delivery, you will be responsible for the cost of the insured return shipping.
