Refund policy

Return & Refund Policy (Adapted for U.S. legal standards)

Last updated: July 19, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return eligible items under the following conditions.

1. Return Eligibility

You may return most items within 14 days of the date you received the goods.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • All original tags, labels, accessories, documents, and protective films (if applicable) must be included.
  • Proof of purchase (order confirmation or invoice) is required.

Note for watch returns (recommended to avoid any reduction in value): Please return the watch, if possible, in its undamaged original packaging together with all accessories, documents, and protective film (if still present).

2. How to Start a Return

To initiate a return, please contact us by email at support@chronenwerk.com or by mail at:

Brockworks Online Marketing Owner: Daniel Brock Kurt-Schumacher-Str. 30 58452 Witten, Germany

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return (optional)

We will provide you with return instructions and a return authorization if required.

3. Return Shipping

You are responsible for the direct cost of returning the goods unless we have agreed otherwise or the return is due to our error (wrong or defective item).

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 14 days of our receipt of the returned item (or of evidence that you have shipped it back to us, whichever is earlier).

Please note:

  • Original shipping costs are non-refundable unless the return is due to our error.
  • You will not be charged any additional fees for the refund itself.
  • We may withhold the refund until we have received the goods or you have provided proof of shipment.

5. Non-Returnable Items

Certain items may not be eligible for return (for example, personalized or custom-made products, final-sale items, or items marked as non-returnable at the time of purchase). These will be clearly indicated on the product page.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@chronenwerk.com with photos of the damage. We will arrange a replacement or full refund, including return shipping costs.

7. Contact

If you have any questions about returns or refunds, please contact us:

Brockworks Online Marketing Owner: Daniel Brock Kurt-Schumacher-Str. 30 58452 Witten, Germany Email: support@chronenwerk.com

This Return & Refund Policy is provided voluntarily by us and does not create any statutory rights beyond those required under applicable U.S. law.