Shipment tracking
Where is my watch?
You have ordered from us and would like to know where your parcel is right now? As soon as your parcel has left our fulfilment centre, we will send you a shipping confirmation by email with your personal tracking ID. Enter it below and follow your delivery in real time.
Where is my parcel?
Enter your DHL shipment number to check the current delivery status.
You can find your shipment number in the shipping confirmation – or in your customer account if you ordered as a registered customer.
Place your order
You will immediately receive an order confirmation by email.
Shipping confirmation
As soon as your watch leaves the fulfilment centre, we will send you the tracking ID.
Track your parcel
Enter the shipment number above and see the live status at the carrier.
Frequently asked questions about shipping
How long does delivery take?
Orders are usually processed and shipped within one to three working days of receipt of payment. Within Germany, delivery usually takes two to five working days after dispatch; delivery to other countries may take a little longer.
Which carrier is used?
Depending on availability, we ship with DHL, UPS, DPD or GLS. There is no entitlement to a specific carrier – above, you can select the relevant carrier using the tabs and track your parcel directly.
Do I have to accept the parcel in person?
Yes. As these are high-quality watches, delivery is made exclusively by personal handover against signature. Leaving the parcel at an agreed location or delivery to parcel lockers is excluded. For goods worth €2,500 or more, an identity check may also be required on delivery.
Is my shipment insured?
Yes, every parcel is insured for at least the invoice amount – so you are fully covered in the event of loss or damage in transit.
Are customs or import duties payable?
As our fulfilment centre is located in Italy, no customs duties apply within the EU. For deliveries outside the EU, import duties may apply; any refund must be requested by you from the competent customs office.
Any more questions about your delivery? Write to us at support@chronenwerk.com or use our contact form.
